Terms and Conditions

1. Acceptance of the Terms

Welcome to GetMySocial's Platform! These terms and conditions are entered into by and between you and E.R Marketing SRL ("Company," "we," or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms"), govern your access to and use of our website and services, including any content, functionality, and services offered on or through our platform (collectively, the "Platform").

Please read these Terms carefully before using the Platform. By accessing or using the Platform, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

2. Changes to the Terms

We may revise and update these Terms at our discretion. All changes are effective immediately upon posting. Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. Please check this page regularly for updates.

3. Changes to the Platform

We reserve the right to modify or discontinue the Platform, or any part of it, without notice. We are not liable if any part of the Platform becomes unavailable at any time.

4. Accessing the Platform and Account Security

To access certain features of the Platform, you may need to create an account. By creating an account, you confirm that you are over 18 and legally capable of entering into these Terms. If you represent a business, you affirm that you have the authority to bind the business to these Terms.

You must maintain the confidentiality of your account details and notify us immediately of unauthorized use. Multiple accounts per user are prohibited and may result in suspension or termination of access.

5. User Content

By submitting content to the Platform ("User Content"), you grant us an irrevocable, perpetual, royalty-free, worldwide license to use, display, distribute, modify, and create derivative works from your User Content. You warrant that you own or control all rights to the User Content and that it complies with these Terms.

We are not liable for User Content posted by you or other users. We reserve the right to remove content that violates these Terms.

6. Content Standards

User Content must comply with applicable laws and regulations and must not:

• Be defamatory, obscene, or offensive.
• Promote discrimination, violence, or illegal activities.
• Infringe intellectual property rights.
• Impersonate others or misrepresent your identity.

7. Intellectual Property

The Platform and its contents are owned by E.R Marketing SRL or its licensors and are protected by copyright, trademark, and other laws. You are granted a limited, non-exclusive license to use the Platform for personal or business purposes in compliance with these Terms.

8. Prohibited Uses

You may use the Platform only for lawful purposes. Prohibited uses include but are not limited to:

• Violating laws or regulations.
• Exploiting minors or soliciting personal information from them.
• Transmitting spam or malicious software.
• Interfering with the proper functioning of the Platform.

9. Privacy Policy

Your use of the Platform is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Monitoring and Enforcement

We reserve the right to:

• Remove User Content that violates these Terms.
• Suspend or terminate accounts for non-compliance.
• Cooperate with law enforcement as required by law.

11. Fees and Payment

Certain services on the Platform may require payment. Subscription fees are billed in advance and are non-refundable except as required by law. We may adjust fees with prior notice. For billing issues, contact us at our provided support channels.

12. Refund Policy

We strive to provide high-quality services and ensure your satisfaction. Our refund policy is designed to be fair and transparent.

12.1 Subscription Services

For subscription-based services, you may cancel your subscription at any time. However, we do not provide refunds for partial subscription periods. When you cancel:

• Your subscription will remain active until the end of your current billing cycle.
• You will not be charged for subsequent billing cycles.
• No partial refunds are issued for unused portions of the current billing period.

12.2 Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Technical issues: If you experience significant technical issues that prevent you from accessing or using our services, and our support team is unable to resolve these issues within 14 days.
• Duplicate charges: If you were charged multiple times for the same subscription or service.
• Unauthorized charges: If you discover charges that you did not authorize.
• Service unavailability: If our service is unavailable for more than 24 consecutive hours.

12.3 Refund Request Process

To request a refund:

1. Contact our support team at [email protected] within 14 days of the purchase date.
2. Include your account information, the date of purchase, and the reason for your refund request.
3. Our team will review your request and respond within 5 business days.

12.4 Refund Processing

If your refund request is approved:

• Refunds will be processed using the same payment method used for the original purchase.
• Processing time typically takes 5-10 business days, depending on your payment provider.
• For credit card payments, refunds may appear as pending on your account before being finalized by your bank or card issuer.

12.5 Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered or consumed.
• Purchases made more than 14 days prior to the refund request.
• Accounts that have violated our Terms of Service.
• Special promotional offers or discounted services marked as non-refundable at the time of purchase.

12.6 Statutory Rights

This refund policy does not affect your statutory rights. If you are a consumer in the European Union or other regions with applicable consumer protection laws, you may have additional rights that cannot be waived through this policy.

13. Reliance on Information Posted

The Platform's content is provided for general information purposes only. We do not guarantee its accuracy, and reliance on it is at your own risk.

14. Links to Third-Party Sites

The Platform may include links to external websites. We are not responsible for their content or any damages resulting from your use of them.

15. Confidentiality

Any confidential information shared with you, such as beta features, must be kept secure and not disclosed without our consent.

16. Social Media Features

You may link to the Platform provided you do so in a way that does not damage our reputation or imply endorsement. Unauthorized framing or linking may result in removal requests.

17. Feedback

Any feedback you provide regarding our Platform may be used by us without compensation or acknowledgment.

18. Disclaimer of Warranties

The Platform is provided "as is" without warranties of any kind. We disclaim all implied warranties to the extent permitted by law.

19. Limitation on Liability

Our liability is limited to the maximum extent permitted by law. We are not responsible for indirect, incidental, or consequential damages arising from your use of the Platform.

20. Indemnification

You agree to indemnify and hold harmless E.R Marketing SRL and its affiliates from any claims or liabilities arising from your violation of these Terms.

21. Governing Law

These Terms are governed by the laws of Romania. Any disputes shall be resolved exclusively in the courts of Oradea, Romania.

22. Limitation on Time to File Claims

Claims arising from these Terms must be filed within one year of the event giving rise to the claim.

23. Waiver and Severability

Failure to enforce any provision of these Terms does not constitute a waiver. If any provision is found unenforceable, the remaining provisions remain in effect.

24. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and E.R Marketing SRL regarding the Platform.